End-to-End E-commerce Service

360° E-commerce

Speed, technology and trust are at the heart of e-commerce.

We are with you at every step leading to sales. We manage the entire process professionally, from setting up a digital showcase for your brand to delivering the order to the customer.

E-commerce Operation

We are not just operations, we are growth partners

In e-commerce operations managed with RND;

100.000+

daily order delivery capacity

30+

Global brand

20+

Full integration with all major marketplaces

%95

Same day shipping SLA success

Warehouse Operations

All operations from storage to delivery from a single center

Customized for e-commerce

We deliver more than 100.000 packages daily from our technology-focused fulfillment center in Istanbul. We manage every step from receiving the order to delivering it to the customer.

  • Product acceptance and shelving processes
  • Stock tracking and reporting with smart WMS
  • Order picking, barcoding and control
  • Customized packaging solutions
  • Cargo company integration and SLA monitoring
  • ERP, e-commerce infrastructure and marketplace integrations
E-commerce Operation

E-Commerce Platform Development

We bring together performance, flexibility and security with our own infrastructure for brands that do not want to be limited to ready-made systems.

Customized for e-commerce

RND V4 is a modern e-commerce infrastructure that is mobile compatible, API-based, multilingual and multi-currency and constantly evolving according to the dynamic needs of brands.
With stock and order management (OMS), campaign & price engine, advanced integration options and fast store opening processes, shortens the time to market for brands and we increase operational efficiency.

Moreover, this infrastructure is actively used and constantly updated by global brands such as Vans, The North Face, Nocturne.

If you are looking for a system that is not ready-made but has been written for you, RND V4 is here for you.

Tommy E-commerce Payment Visual, Safe and Fast Online Sales Option.

E-Commerce Technologies and Operations Management

Whatever your infrastructure, processes are from a single center.

Integrated with all platforms

In addition to our own RND V4 infrastructure, we are also integrated with systems such as Shopify and Magento. Manage orders, stocks and campaigns centrally.

  • Order and inventory management (OMS)
  • Campaign and price management
  • Product entry and category editing
  • Multi-channel synchronization
  • Sales and stock reporting
  • Data exchange with all systems via API
E-commerce Operation

Marketplace Management

Special strategy for each market, common stock and management from a single panel

Strong Strategy:

Manage integration, product management and campaign processes from a single center on platforms such as Trendyol, Hepsiburada, Amazon. We offer separate performance plans for each marketplace.

  • Automatic product publishing and content control
  • Stock and price synchronization
  • Campaign and discount management
  • Sales performance reports
  • Category based optimization
  • Coordination with marketplace support teams
E-commerce Operation

Customer Service

Continuity in customer satisfaction is the basis of loyalty.

Happy Customers:

We communicate directly with the customer on behalf of your brand. We always stay close to your customer with pre-order information, after-sales support, return management and multi-channel communication solutions.

  • Multi-channel communication: email, live support, WhatsApp
  • Order, shipping and return information
  • Monitoring of return and exchange processes
  • Customer satisfaction measurement (CSAT, NPS)
  • Brand trained representative staff
  • SLA based service level management
E-commerce Operation

Brand Name Trading & Collection Service
(Vendor of Record)

Sales, collection and invoice management on behalf of the brand.

No risk:

In this service model, the products remain with you as consignment, but RND assumes all commercial responsibility for the sale. When the order arrives, we handle the collection and invoicing processes and carry out all commercial communication with the customer on behalf of your brand. This structure is globally defined as “Vendor of Record” (VoR).

  • Storage of products on consignment
  • Sales are made through RND (commercial representation)
  • Billing and collection on behalf of the customer
  • Revenue sharing or reconciliation based reporting
  • Legal and commercial representation on behalf of the brand
E-commerce Operation

All-in-one solution for your brand

Operation, sales, support — all under one roof. Meet RND, let us manage your e-commerce in a way that makes a difference.

We Are With You With Our Global Power

Our operations, which we manage from our Istanbul headquarters, extend to three strategic points in the Middle East and North Africa.

Istanbul, Dubai, Riyadh

uae.rndecommerce.com

With our operational power in these regions; we offer local solutions, fast deliveries and integrated services to our brands. With our technology, team and experience; RND is at the forefront of the business not only in Türkiye but also in regional markets.

Experience the same quality with RND not only in the country but also throughout the region.