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With V4 OMS systems, you can easily manage orders from all your channels.
V4 Order Management System offers an infrastructure that is used to manage not only orders from your e-commerce channel, but also processes such as receiving, processing and tracking e-commerce orders.
The order management system monitors the current stock and inventory of the business. When an order is received, it updates the system's stock database, reducing the current stock amount of the ordered products. Thus, it can prevent taking orders for out-of-stock products or manage out-of-stock products.
The order management system receives orders from customers through various channels (website, mobile application, phone, etc.). It starts with customers adding products to their cart, paying, and completing the order. The system records customer information (name, address, contact information, etc.) and order details (products, quantities, preferences, etc.).
The order management system puts orders into the processing process. This process consists of the stages where orders are verified, payment is received, products are packed and prepared. The system monitors the status of orders and sends automatic notifications to the relevant departments. This ensures timely processing and preparation of orders.
The order management system manages the cargo and delivery process. It communicates with the cargo company using the address information of the customer and creates a cargo tracking number. The system automatically sends cargo information to customers and allows the customer to track where their order is.
The order management system manages returns and returns. It receives the return requests of the customers, initiates the return process and ensures that the returned products are processed in accordance with the return policies. The returns process includes contacting the customer, checking the returned items, and completing the return process. The system helps the customer to track the return process and provides fast and effective returns management to increase customer satisfaction.