Customer Service Solutions
We establish direct and secure communication with your customer from pre-order to post-delivery.
We represent your brand with our multi-channel support system and increase customer satisfaction in every interaction.
Service Scope
???? Multi-Channel Communication
Communication channels that work integrated with e-mail, live chat, WhatsApp and telephone.
📦 Order and Shipping Information
Order, cargo status and delivery information are sent to customers automatically or manually.
(I.e. Return and Exchange Processes
We manage return requests for all marketplaces and private websites, keeping the customer informed throughout the process.
📊 Customer Satisfaction Tracking
Satisfaction is measured with CSAT and NPS scores and the data is reported.
ðŸ§'â € 🠫 Brand Trained Representatives
Our representatives who communicate with your customers receive training specific to your brand and apply the right tone and approach.
️ SLA Based Operations Management
Response times and resolution rates are tracked against SLA targets and reported regularly.
Advantages:
- One-to-one and on-site communication with the customer
- Collecting and analyzing feedback
- Fast solution of return processes
- Interactions that increase brand loyalty
- Performance visibility with reporting
Multilingual Support
Multilingual support infrastructure appropriate to target markets can be integrated, including English and Arabic.
Related Pages:
→ Check out our Fulfillment service
→ Marketplace Integration
→ E-Commerce Technologies